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Letter

Band 5+: Recently, your have travelled to Paris , you booked a five-star hotel bear Eiffel Tower . However, you were very dissatisfied with hotel's rooms and service. Write a letter to the hotel manager about it

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Note: Both the topic and the answer were created by one of our users.

Dear Sir or madam

The reason why I am addressing to you I want to express my dissatisfaction with the service that I received from your hotel.

A few days ago, I have booked a room at your hotel from hotel website . Yet , I faced to with some problems. Such as Central heating and staff .

Firstly, you mentioned that “it is a one of the five-star hotel in Paris and it is full of all convenience in hotel’s website. But, I have a problem with hotel’s central heating system . It was very bad. As a result of I was cold and It was cause to damaged my health. Another problem is that your staff was very rude and unhelpful. When I asked the kitchen from one of the hotel employee , He was shouting out me .

I would be grateful if you could refund money that I paid and improving central heating system and staff .

I look forward to hearing from you and solving this problem as soon as possible.

Yours faithfully

Mr.Alex

Word Count: 179

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
A2 - Upper Beginner
Consider using more varied and advanced words.

Grammar Mistakes: N/A

Vocabulary Repetition:

hotel: 4

central: 3

heating: 3

staff: 3

problem: 3

Try using synonyms for the above words

Task Response

The letter addresses the task but lacks detail and sophistication in expressing dissatisfaction.

Coherence & Cohesion

The message is understandable but lacks flow and logical sequencing. Grammatical errors affect coherence.

Lexical Resource

4.5

Vocabulary is adequate but lacks range and precision. Some word choices are inaccurate.

Grammatical Range & Accuracy

3.5

Numerous grammatical errors significantly impact clarity and overall impression. Limited range of grammatical structures.

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