Letter

Band 6+: Task 1 Question: You recently stayed at a hotel while traveling on business. Although the staff were friendly, you were disappointed with some facilities in your room. Write a letter to the hotel manager. In your letter: explain why you stayed at the hotel describe the problems with your room say what you would like the manager to do Write at least 150 words

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Dear Sir or Madam,

I am writing this letter to show my dissatisfaction with the hotel services. I stayed here from 2nd February to 4th February for my business meeting.

I was quite annoyed with the hospitality in your hotel. Firstly, the room was messed up completely and there was trash in the room which made me felt terrified. Secondly, the wifi was not working properly as the downloading speed was fine but uploading pace was too bad. It was very important for me to upload some documents. Lastly, the room service was delayed every time when I was ordering food for me and it was presented uncovered that is too unhygienic.

I want you to look into this and take some prompt actions regarding this, and proper training should be given to the staff members to avoid these misrepresentation. Moreover, hire any technician to look into the internet facility. Along with that, I need you to refund the money for my stay because it was unsatisfactory for me.

I look forward to hear from you.

Your sincerely,

Priyanka

Word Count: 179

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Overall Band Score

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Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:
No noticeable repetition! Great job!

Task Response

The letter appropriately addresses all parts of the task, clearly explaining the stay, describing the problems, and stating the desired actions. The content is relevant and sufficient. To improve, consider adding more specific details to enhance the impact of the issues described. For example, instead of saying the room was 'messed up,' specify what made it so (e.g., unmade bed, dirty bathroom). Also, while the request for a refund is clear, elaborating on why this is a fair resolution could strengthen the argument.

Coherence & Cohesion

The letter is generally coherent, but the organization could be improved for better flow. Consider grouping related issues together and using more explicit transitions between paragraphs. For example, you could dedicate a paragraph to each main issue (room condition, internet, room service). Also, the conclusion could be strengthened by reiterating your desired outcome more clearly.

Lexical Resource

The vocabulary is adequate for the task, but there's room for improvement in using more precise and varied language. For instance, instead of 'messed up completely,' you could use 'untidy' or 'in a state of disarray.' Similarly, 'uploading pace was too bad' could be rephrased as 'upload speed was unacceptably slow.' Expanding your vocabulary range will enhance the impact of your letter.

Grammatical Range & Accuracy

The letter contains several grammatical errors that affect clarity. For example, 'made me felt terrified' should be 'made me feel terrified,' and 'these misrepresentation' should be 'these misrepresentations.' Pay close attention to verb tense consistency, subject-verb agreement, and correct article usage. Reviewing basic grammar rules and proofreading carefully will help improve accuracy.

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