The line graph compares the number of information requests made to a UK tourist office by three methods – in person, by letter/email, by telephone – during a six-month period from January to June.
Overall, the data indicates a general increase in almost every category, with the exception of making information requests via letter/email representing a reverse pattern. In addition, the most remarkable climb was recorded by telephone enquiries.
Regarding the increasing categories, the number of requests for information by face-to-face method being initially at around 900 experienced a fluctuation, dropping to 800 in February and recovering to 1000 in March. From March to April, it showed stability. However, telephone enquiries being the least method used to make requests, which surged from over 400 to nearly 1300 in April and it surpassed that of letter/email and in person in between February – March and March – April respectively. From April to June, both ways of requesting continuingly increased and ended at approximately 1900 for telephone and 1600 for in person.
Turning to the remaining category, the number of information requests via letter/email experienced a slight decline from January to March, dropping from nearly 800 to roughly 700; at the same time, it was overtaken by telephone. Then, it showed a significant drop to around 400 in May and was stable to the end of the period given.