The line graph illustrates the number of information requests made to a UK tourist office by three different methods—in person, by letter/email and by telephone—over the six-month period from January to June.
Overall, there was a marked rise in face-to-face and telephone enquiries, while written requests via letter or email fell. Notably, telephone enquiries overtook in-person visits after April.
In January, enquiries made in person were the most frequent at around 900, whereas letters and emails accounted for about 780 requests. Telephone calls were the least common means of contact, at approximately 450 requests.
Over the following months, in-person visits dipped slightly to 800 in February before rising to around 1,000 in March and April, then climbing sharply to about 1,400 in May and 1,600 in June. Telephone enquiries increased steadily, from 450 in January to 600 in February, 800 in March, 1,250 in April, 1,550 in May and 1,900 in June. In contrast, letter and email requests declined to 720 in February and 700 in March and April, before falling sharply to 350 in May and remaining stable into June.