the provided bar graph depicts the bus company’s actual and target arrival performance comparations and the number of complains from passangers in the US from 1999 to 2003.
Overall, as it showed on the first chart, the actual performanced maintain succeded to reached the target, except in 2000. From the beginning of the period, exact condition tend to fluctuated. Moreover, the target which has been planned decreased over the years. On the other hand, the number of complains from passengers were rose gradually.
In 1999, the predetermined goal was 80%, as the result, it did accomplish above 81%. Although, between 2001 and 2002 the goal value is the same, the real implementations were slightly declined, but still over 40%.
as it exhibited in second information, the number of complained from passengers soared significantly until the end of the period. Innitially, the criticism started at around 55 people. Then, it rose to approximately 80 people. The complained was decreased in 2001, before it climbed dramatically until above 100 people in 2003.