The two pie charts illustrate the most popular complaints and overall satisfaction level of passengers at two airlines, One World Air and Blue SkyAirways, alongside their overall satisfaction ratings.
Overall, Blue Sky Airways shows a higher customer satisfaction, compared to One World Air. While expensive tickets are a significant grievance for both, the spread of other complaints differs notably, with One World Air struggling more with flight disruptions and Blue Sky Airways facing issues with limited cabin space.
In the airline One World Air, customers are more dissatisfied with expensive tickets, which account for 35% of the pie chart. Additionally, limited space on the plane and delayed and cancelled tickets both includes each make up 28% of the pie chart. The trio: low quality food, poor customer service, and others have almost the same percentages but lower than other categories, 21%-14%. The smallest percentage is 6% of losted luggages it means customers are satisfied with this. But the overall satisfaction level 76% is lower than the others.
The second airline is Blue Sky Airways, customers are really dissatisfied with the limited space on place its includes almost part of the pie chart with 36% percentages. After that, expensive tickets have too large dissatisfaction with 31%. Additionally, low-quality food and cancelled flights are the same, with a percentage 24%-21%. The other 2 has too same percentage levels of lost luggages and others have a percentage 9%. But poor customer service is better because this one has the smallest percentage, 3%. Blue Sky Airways’ overall satisfaction is better than that of other one 87% of customers satisfied.