The two pie charts illustrate the most frequent passenger complaints of two international airlines as well as their passengers’ satisfaction. The airlines are One World Air and Blue Sky Airways.
Overall, the complaints fall into seven categories: low-quality food, poor customer service, expensive tickets, lost or delayed luggage, delayed or cancelled flights, limited space on the aircraft, and others. The most common objection about both airlines are expensive tickets and a lack of space on board.
More than a third of One World Air passengers have complained about ticket prices, while 29% have complained about limited space onboard. In contrast, the most common complaint about Blue Sky Airways is the limited space on planes, which accounts for 36% of all passenger complaints. Expensive ticket complaints account for 31% of passenger criticism and are the second most common source of passenger discontent.
Third and fourth positions go to delayed or cancelled flights (28%), and poor customer service (22%), respectively, as the causes of consumer dissatisfaction with One World Air. The third and fourth most common complaints against Blue Sky Airways are allegations of low-quality food for nearly a quarter and delayed or cancelled flights , respectively. This is mirrored in the overall satisfaction rating as well, with Blue Sky Airways receiving 87% compared to One World Air’s approximately three quarters. criticism concerning customer service on the previous airline amounted to merely 3%.