The two pie graphs illustrate the most typical complaints on two different international
airlines, and so the customer’s satisfaction.
It is noticeable that the predominant criticisms in both airlines were the expensive tickets, and limited space on the plane. However, differences lie by far in the customer service and the lower quality of food.
More than one third of One World Air customers had complained about the high-cost tickets of the airline, while 28% of them had strong issues with the limited space. In contrast, the biggest issue Blue Sky Airways passengers complain about is the reduced space of the plane, accounting for 36% of them. Expensive tickets represent 31% of criticism at the airline. Both complaints are followed by cancelled flights, with 28% and 22% respectively.
Poor customer service at One World Air is by far worse than Blue Sky Airways, with a noticeable difference of 18% of traveller’s disatisfaccion. However, the fourth most complained problem was the deficient quality of food served at the plane, with 17% and 24% respectively. Also, lost or delayed luggage has reached a mere 8% on each airline. Every allegation has concluded an overall satisfaction rating of 76% for One World Air, and 87% for Blue Sky Airlines.