The given first bar graph provides a breakdown of how many services were delivered at the right time, while the other bar graph illustrates the number of individuals who were not satisfied with the timing.
Overall, the gap between the actual timing and target was at the highest level in the year of 2000, while, the proportion of the people who expressed their complaints was the lowest level in the year 1999.
The percentage of target was around 86% in 1999 and it levelled out in the next year before experiencing a drop to nearly 85%. This figure, which remained at the same level in the year of 2002, decreased again to a low of almost 84.5%. The level of actual timing stood at around 85% and witnessed a dramatic drop in the following year. Then this indicator oscillated between the years of 2001 and 2003, reaching a high of around 85%.
The number of complaints stood at just above of 60 in the year 1999 and it continued with an upward trend, reaching almost 100 in the next following year, before witnessing a decline to a low of just above 80. This figure increased constantly in the next two years and peaked at around 120 in the year of 2003.