The First bar chart compares the percentage of services arriving on time between 1999 and 2003. Meanwhile, the second bar chart represents how many complaints were made during the same period.
Overall, it is clear that while the expected target of buses arriving on time decreased over the years. There was no clear pattern in the percentage of buses that actually arrived on time. Additionally, the number of complaints from their passengers increased throughout the period.
Looking at the details, the company’s target of buses arriving on time stood at 86 percent, the next year the target unchanged. But next year the percentage of on time arrival dropped by nearly 3%. By 2003, the company had reduced its target on time arrivals to just over 84%, while the actual figure had witnessed considerable growth about 85 percent.
If we look the second bar chart it started about 7 percent of total passengers in 1999. The number of complaints increased before experiencing a slight decrease to just over 8 % in 2001. Then the figure rose sharply during the next two years and reached 12 percent of passengers complaints in the last years.