The bar charts depict the percentage of performance punctualy, in terms of actual and target, and the number of complaints from passenger journeys.
Overall, it can be seen that in every year except 2003, the actual performance remained below the target. Custumer of complaints on the other hand, despite a slight fall in 2001, the overall trend showed growth.
Looking at the details, in terms of punctual, the figure was just over 80% in 1999. It incresed slightly to around 82% in 2000, before rising sharply to about 88%in 2002. By 2003, the rate reached the 90%, which was the highest level. Meanwhile target remain steady in 1999 and 2000 at 86%, before plummeting about 85% ,both year 2001 and 2002. By final year accunted for nearly 84%.
Regarding the amount of complaints, the number started just over the 60%. This number rose to around 100 in 2000 . After that at the end of chart complaints consituted 120%, which was the maximum level.
