Band 5+: The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel's customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010. Write a short report for a university lecturer describing the information shown below. Write at least 150 words.

The pie chart illstrates the imformation about how the hotel vistors feel of the hotel service ,it is rated by 100 visitors in two different years 2005 and 2010.

It is clear that there are lot of guests feel the service of hotel becme better in 5 years. And the rate of excellent and good occupate a big part in 2010.

In 2005,there are only 5% of visitors think the service is excellent. 5 years later, the figure for sevice climbed to 28%. While the figure for hotel rate in 2005 is 14%, we can see a significant rose for rate,at 39%. By following is the rate of satisfactory, which has take occupation at 45% in 2005.But we can see it dropped by 28% in 2010.

Regard to the bad rate,in 2005, 21% of the visitors feel poor about the hotel. In contrast, it has decreased to 12% in 2010. And it is almost half guests think the service is very poor, which is 45%. But it reduced to 17% in 2010, which is really significant.