Band 9: The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel's customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010.

These pie charts compare customer service ratings at Parkway Hotel in 2005 and 2010. The data reveals a significant improvement in overall customer satisfaction over the five-year period. Notably, the percentage of guests rating the hotel’s service as “Excellent” or “Good” increased by 25% between the two years. Conversely, “Poor” and “Very Poor” ratings decreased by 28% and 5%, respectively.

This positive trend indicates that Parkway Hotel has made substantial strides in enhancing its customer experience. Factors such as improved staff training, enhanced service offerings, or more responsive complaint resolution processes may have contributed to this improvement. The data suggests that Parkway Hotel is successfully meeting the evolving needs and expectations of its guests.

Additionally, the hotel may have implemented other strategies to improve customer satisfaction, such as personalized service, loyalty programs, or social media engagement. By focusing on these areas, Parkway Hotel has demonstrated a commitment to providing exceptional customer service and building strong relationships with its guests.