Band 5+: The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel's customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010.

The pie charts illustrate outcomes of conducted survey from 100 visitors about the service of Parkway hotel over 5 years.

Overall, it is clear that the responses about hotel’s customer service saw significant changes over the years on positive side, in 2005 almost half of questioned people found parkway hotel system service as a satisfactory, but by 2010 the figures showcased different outcomes, as hotel service quality rocketed.

In 2005, only 5% of guests rated the hotel service as excellent, making it smallest category. By 2010 the figures for this increased more than 5 times and accounted for 28%. Additionally, 14% of customers rated the service as good, 5 years later this indicator rose to 39%.

On the contrary, in 2005 there were visitors who described the Parkways hotel service negatively, 15% and 21% of guests described the hotel’s service as very poor and poor. In 2010 fewer guests started to rate customer service negatively and accounted for: poor 12% and very poor 4%. Furthermore, 45% of visitors felt the service of hotel was satisfactory. But by 2010 guests opinion changed considerably and it shifted to 17%.