Band 8+: The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel's customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010.

The pie charts compare the evaluation of customer service based on a questionnaire. The same form was given to 100 visitors in the years 2005 and 2010, providing a detailed comparison of customer feedback over time.

Overall, the percentage of visitors who rated the service as excellent increased steadily in 2010, while the very poor category saw a significant decline, demonstrating an overall improvement in service quality.

In 2005, the lowest vote was cast for excellent service, representing only 5% of the total responses, while in 2010, this figure increased to 28%. Meanwhile, the very poor category received 15% in 2005 but fell steadily, accounting for just 4% in 2010, indicating that the service at the Parkway Hotel significantly improved over this period.

The satisfactory rating accounted for 45% in 2005 but decreased significantly to 17% in 2010. However, the good category fluctuated, starting at 14% in 2005 and rising sharply to 39% in 2010. The poor category nearly halved, dropping from 21% in 2005 to just 12% in 2010.