Band 7+: The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel's customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010.

the pie charts illustrate the proportion of five different levels of rating given by the customers on Parkway Hotel’s customer service.

Overall, it is evident that there was a significant upward trend in the proportion of visitors who rated customer service as excellent and good between 2005 and 2010. While the figure for customer service as satisfactory, poor and very poor had a considerable decrease.

The proportion who left an opinion about the hotel as excellent rose from 5 to 28 percent in five years. The other part of visitors that contains 14% of the rating mentioned the service as good, in 2010 increased to 39%.

Fortunately, those people who left an unsatisfactory rating like poor and very poor decreased from 21 and 15 to 12 and 4 percent, respectively, during the five years. However,the figure for unsatisfactory, which was the largest part of the diagram in 2005, sharly decreased from 45% to 17% by the end of the period.