the pie charts below compare the proportion of three levels of satisfaction from surveyed Full-time and Part-time students about the library’s services.
Overall, IT support received the most disapproval from Part-time student, whereas most Full-time students were happy about it. Additionally, the current opening hours were satisfied by the majority of both groups.
Regarding the IT support offered to the students, there were 45% of Part-time students who were not happy about the service, this was nearly 3 times bigger than the figure of the other group at 13%. Conversely, the rating of very satisfied accounted for the largest portion of the Full-time students group at about more than half of the pie, which was only one-fifth in the remaining group. The percentage of students feeling quite happy about the service was closely the same comparing both groups, which was 35% from Part-time students and 32% from Full-time students.
In terms of the library’s opening hours, the very happy option was recorded to hold the largest share of both sections of students surveyed at two-thirds the pie of Full-time students and 72% of Part-time students. This is followed by the percentage of students who were quite happy with nearly one-third of Full-time students and 23% for Part-time students. Correlatively, the dissatisfied only accounted for a minor percentage at only 1% and 5% of Full-time students and Part-time students respectively.