The pie chart illustrates the results of a survey regarding the service at The Parkway Hotel in 2005 and 2010. The data is collected from ratings provided by visitors and is presented in percentages.
Overall, it is noticeable that guest ratings changed significantly over the five-year period. In 2005, the majority of visitors described the hotel as satisfactory or poor. However, after five years, the hotel received relatively more positive feedback, with an increase in the number of ‘good’ and ‘excellent’ ratings.
In 2005, only 5% of visitors rated The Parkway Hotel as excellent, which accounted for the smallest portion of responses. This was followed by the ‘good’ rating, which comprised 14%. After five years, the percentage of visitors rating the hotel as excellent rose considerably to 23%, while the proportion of those giving a good rating nearly tripled, reaching 39%.
At the same time, in 2005, almost 50% of respondents described the hotel’s service as satisfactory, which was the highest percentage. The second highest percentage corresponded to the poor rating.
However, after five years, the proportion of positive feedback experienced significant increases, with the excellent and good ratings making up 28% and 39%, respectively. Additionally, there was a considerable decline in the number of negative feedback responses