The following chart represents the outcomes of a questionnaire that inquired visitors to the Parkway Hotel how they rated the hotel’s customer service and the same questionniare was given to 100 guests in the years 2005 and 2010. Overall, in the span of 5 years many people have rated excellent in customer service and the majority rating it good; Additionally, the rate of people calling it very poor and poor has seen a significant drop.
In the year 2005, many people rated the hotel to be satisfactory with 45% agreeing on the vote. Moreover,36% of people were not satisifed as 21% rated the customer service to be poor and the remaining 15% found it very poor. Additionally, very few people were satisfied with the customer service with only 5% rating it excellent. The leftover 14% of people fairly rated the customer service to be good.
Moving on to ther year 2010, there are significant changes to how the people rate the customer service. It’s almost completely opposite in comparison to the one 5 years back. Majorly, many people have rated the customer service as good with 39%. Similarly, the before lagging rates of excellent saw a massive increase to 28%. However, the rating for satisfatory and poor shot drastically downwards and reached 17% and 12% respectively. The remaining 4% of people rated the customer service very poor indicating a heavy downtrend .