Band 9: The diagram and table below show the level of customer satisfaction in the United States with airlines and aspects of their flight in 1999, 2000 and 2007. (User-Written IELTS Writing Task 1 Sample)

The data show how people felt about the service provided by US airlines between 1999 and 2007.

Firstly, the graph indicates that general satisfaction levels rose slightly, from 65 percent in 1999 to 72 percent in 2007, while the percentage of dissatisfied customers fell to 24 percent over the same period.

According to the table, customers were most satisfied with the politeness of airline staff and plane schedules, and least satisfied with the seating. Data provided for 2007 show that only 47 percent of travellers felt the seats were comfortable. In contrast, satisfaction with staff remained fairly stable at about 90 percent over the eight-year period, and rose in the case of schedules from 75 to 79 percent. However, the biggest increase in satisfaction was in connection with ticket prices, where figures rose by 20 percent to 65 percent in 2007.

Overall it can be seen that levels of satisfaction were quite high throughout the period, and customers were most satisfied with the service from staff.

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Band 9: The diagram and table below show the level of customer satisfaction in the United States with airlines and aspects of their flight in 1999, 2000 and 2007.

Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

The diagram and table below show the level of customer satisfaction in the United States with airlines and aspects of their flight in 1999, 2000 and 2007.

The diagram and table below show the level of customer satisfaction in the United States with airlines and aspects of their flight in 1999, 2000 and 2007.

The diagram and table below show the level of customer satisfaction in the United States with airlines and aspects of their flight in 1999, 2000 and 2007.

The diagram and table below show the level of customer satisfaction in the United States with airlines and aspects of their flight in 1999, 2000 and 2007.

The diagram and table below show the level of customer satisfaction in the United States with airlines and aspects of their flight in 1999, 2000 and 2007.

Other Topics:

Bar charts show the proportion of money spent on food and other goods in 1998 and 2008

Accident reduction per kilometre in Bridgewater following the introduction of extra lanes on busy motorways

The chart below shows how much land was used for different purposes in an Asian Country in 2011. Summaries the information by selecting and reporting the main features and make comparison where

The chart below shows the average monthly household expenditure in five categories in two countries in 2010. Summarise the information by selecting and reporting the main features, and make comparisons where relevant.

The chart below compares the number of people per household by percentage in the UK in 1981 and 2001.

The bar chart shows the number of homes,each worth 5 million US dollars or more,sold in eight cities

Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

Other Topics:

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