Pie Chart

Band 6+: The pie charts compare the reasons for customer complaints received by a company in two consecutive years, 2019 and 2020.

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The image displays two pie charts comparing customer complaints for 2019 and 2020; 2019 is divided into Others 40%, Incorrect Changes 24%, Item Damaged 25%, Doesn't Work as Specified 6%, Communication Tactics 5%; 2020 shows Others 32%, Incorrect Changes 23%, Item Damaged 26%, Doesn't Work as Specified 14%, Communication Tactics 5%.

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A couple of pie charts give information about the reasons for customer complaints received by a company in two different years, 2019 and 2020. Overall, the item’s damage and communication tactics showed an upward trend, while incorrect changes followed by doesn’t work as specified and other reasons became less popular among customers in 2020.

Focusing on the increases first, 26% of customers complained to the company due to the reason which item damaged in 2020, up from 24% in 2019. The least popular reason in 2019 (communication tactics) became popular as well, as the figure reached 14% in 2020 from an initial 5%.

The remaining reasons showed a downward trend. The biggest drop seen in the other reasons of buyers from staggering 40% to 32%. While 25% of people complained because of incorrect changes in 2019, this figure saw a two-percentage- point change, dropping to 23% in 2020. Finally, the figure for those who complained about it (does not work as specified) stood at 6% in 2019, a figure that then fell to just 5% representing the smaller change overall.

Word Count: 180

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Overall Band Score

6.5

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:

reasons: 4

figure: 4

popular: 3

complained: 3

Try using synonyms for the above words

Task Response

The report adequately covers the main features of the pie charts, providing a general overview and specific details. However, there are some inaccuracies in the data reported (e.g., stating item damage increased from 24% to 26% when it was 25% to 26%, and misreporting the communication tactics percentage in 2020). To improve, ensure accuracy in data reporting and consider a more structured approach to comparing the data, perhaps grouping reasons for complaints more effectively.

Coherence & Cohesion

The report presents a generally clear overview, but the organization could be improved for better flow. The 'Focusing on the increases first' transition is somewhat abrupt. Consider grouping similar trends together more explicitly. Also, ensure that each paragraph has a clear topic and that sentences within the paragraph logically follow each other. For example, the transition between discussing 'item damaged' and 'communication tactics' could be smoother.

Lexical Resource

The vocabulary used is generally appropriate, but there's room to enhance the range and precision. For instance, instead of 'became popular as well,' consider using more specific and descriptive language like 'saw a notable increase' or 'gained prominence.' Also, vary the language used to describe changes (e.g., instead of always saying 'figure,' use 'percentage,' 'proportion,' or 'number').

Grammatical Range & Accuracy

The report contains grammatical errors that affect clarity. For example, 'The biggest drop seen in the other reasons of buyers from staggering 40% to 32%' is awkwardly phrased. It should be revised to something like 'The most significant decrease was observed in the 'other reasons' category, falling from 40% to 32%.' Pay close attention to sentence structure, subject-verb agreement, and correct use of prepositions. Proofreading carefully is essential.

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Band 6+: The pie charts compare the reasons for customer complaints received by a company in two consecutive years, 2019 and 2020.

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Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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The pie charts compare the reasons for customer complaints received by a company in two consecutive years, 2019 and 2020.

The pie charts compare the reasons for customer complaints received by a company in two consecutive years, 2019 and 2020.

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