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Letter

Band 4+: Topic: Complaint about a faulty product purchased online You recently bought a headphone set from an online store, but it turned out to be faulty. Write a letter to the customer service manager. In your letter: Describe the product and the problem you have had with it Explain what you have already done to resolve the issue Say what you would like the company to do

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Note: Both the topic and the answer were created by one of our users.

Dear manager,

I’m writing to complaint about a problem related my purchased thing.

Last week l bought new headphones from your online store. It seems to be good in your online shop. It was black and comfortable for carrying. When l took them from post , I try to hear some music but it didn’t work.

I thought it’s power turn off . I put them charger but it didn’t help Therefore I’m going to ask help . If you have a chance please give me another good headphone or came back my money. I also come back your things.

I hope you can solve this problem. Thank you for your help and your understanding.

Yours sincerely

Word Count: 117

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Overall Band Score

4.5

(+/- 0.5)

Vocabulary Complexity:
A1 - Beginner
Aim to use more advanced language.

Grammar Mistakes: N/A

Vocabulary Repetition:
No noticeable repetition! Great job!

Task Response

4.5

The letter addresses all parts of the task, but the description of the product and problem could be more detailed and clearer. The explanation of attempts to resolve the issue is brief. The desired resolution is stated, but could be more specific and polite. The letter falls short of the required 150 words.

Coherence & Cohesion

4.5

The letter's message is understandable, but the flow is disrupted by grammatical errors and unclear sentence structures. Improved sentence structure and paragraphing would enhance coherence.

Lexical Resource

4.5

The vocabulary used is adequate but lacks range and precision. More sophisticated vocabulary choices would improve the overall quality of the letter.

Grammatical Range & Accuracy

3.5

Numerous grammatical errors significantly affect the clarity and overall impression. Improved grammar and punctuation are essential for a higher score.

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Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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