Band 8+: Two weeks ago you bought a radio from a local branch of a well-known chain of shops. It did not work properly. The shop took it back and said they would repair it. You have waited a week and it is still not ready. Write a letter to the shop. In your letter say what has happened and how you feel ask them to explain why there has been a delay ask them to repair the radio very quickly or to supply you with a new radio You should write at least 150 words.

Dear Sir or Madam,

I am writing with regards to a faulty radio that I had purchased a fortnight ago from your Bay Street store on 10.02.24, that has been returned to the store for repair or replacement.

Since the purchase, the radio was not working properly and hence I returned it the very next day. I was assured by the shop manager, that the same would be repaired and returned to me in a couple of days. However, the same has not been done for over a week, since my purchase. I do buy all my gadgets from your professional store for its service, and I would like to reiterate that I have been a regular customer since 2010 and have never come across such a predicament. I am astonished, at the lethargy, in handling my issue at such an alarmingly slow pace, with no feedback, whatsoever.

I will appreciate, if I could get an explanation as to the reason for such an exorbitant delay on behalf of the store management and the lack of response, to my enquiry into the matter.

I look forward eagerly to hearing from you at the earliest, preferably within this week, with hope that you may display your renowned professionalism, in doing so. Alternatively, I appreciate if you can replace the radio for me if it is beyond repair.

Thanking you.

Yours faithfully,

Zeno