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Letter

Band 9: Two weeks ago you bought a radio from a local branch of a well-known chain of shops. It did not work properly. The shop took it back and said they would repair it. You have waited a week and it is still not ready. Write a letter to the shop. In your letter say what has happened and how you feel ask them to explain why there has been a delay ask them to repair the radio very quickly or to supply you with a new radio You should write at least 150 words.

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Note: Both the topic and the answer were created by one of our users.

Dear Sir or Madam,

I am writing to address an issue with a faulty radio that I purchased from your Bay Street store two weeks ago on 10th February 2024, which has been pending repair or replacement.

Following the purchase, the radio malfunctioned and I promptly returned it the next day. However, despite being assured by the shop manager that the issue would be resolved within a few days, a week has passed without any progress. As a loyal customer since 2010, I am surprised by the slow handling of my situation, which stands in contrast to the exceptional service I have come to expect from your store over the years.

I kindly request an explanation for the considerable delay in addressing my concern and the lack of communication regarding the status of the repair or replacement.

I eagerly anticipate your prompt response, preferably within this week, and trust that your renowned professionalism will be demonstrated in resolving this matter. Alternatively, I would appreciate a replacement for the radio if it is beyond repair.

Thank you for your attention to this matter.

Yours faithfully,

Zeno

Word Count: 185

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Overall Band Score

9

(+/- 0.5)

Vocabulary Complexity:
C1 - Intricate
Strive to incorporate even richer and more precise language.

Grammar Mistakes: N/A

Vocabulary Repetition:

radio: 3

Try using synonyms for the above words

Task Response

9

The letter effectively addresses the task by explaining the issue with the faulty radio, expressing the customer's feelings, asking for an explanation for the delay, and requesting a quick repair or a new radio.

Coherence & Cohesion

9

The letter is well-organized with clear paragraphing. The message is easy to follow, and there are no noticeable issues with coherence or cohesion.

Lexical Resource

9

The vocabulary used is varied and precise, demonstrating a wide range of vocabulary. The language is natural and sophisticated, and there are no significant issues with lexical resource.

Grammatical Range & Accuracy

9

The letter exhibits a wide range of grammatical structures used with full flexibility and control. Punctuation and grammar are used appropriately throughout the letter.

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