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Letter

Band 8+: Two weeks ago you bought a radio from a local branch of a well-known chain of shops. It did not work properly. The shop took it back and said they would repair it. You have waited a week and it is still not ready. Write a letter to the shop. In your letter say what has happened and how you feel ask them to explain why there has been a delay ask them to repair the radio very quickly or to supply you with a new radio You should write at least 150 words.

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Note: Both the topic and the answer were created by one of our users.

Dear Sir or Madam,

I am writing to express my dissatisfaction with the radio I purchased from your Pickering branch on 20th February 2024 and subsequently returned for repair. Despite the assurance of prompt repair, a week has passed with no update on the status of the product.

Having been a loyal customer for over 20 years, I have always been satisfied with your products and services. However, the purchased radio had a blurred sound, and despite expecting a replacement, I was informed that it would be repaired. This delay has left me greatly disappointed, given the high standards of customer service your store prides itself on.

I kindly request an explanation for the delay and seek reassurance about the efforts being made to address this matter. The delay has caused inconvenience and anxiety, especially as I had intended to use the radio on an upcoming trip.

I urge you to prioritize the repair of the faulty radio without further delay, or alternatively, provide a replacement within the next 5 days. If neither option is feasible, I would expect a full refund.

I anticipate your prompt attention to this matter and look forward to your swift response.

Yours faithfully,

Smitha

Word Count: 200

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Overall Band Score

8

(+/- 0.5)

Vocabulary Complexity:
C1 - Intricate
Strive to incorporate even richer and more precise language.

Grammar Mistakes: N/A

Vocabulary Repetition:

radio: 4

delay: 4

repair: 3

Try using synonyms for the above words

Task Response

8

The letter effectively addresses the task by expressing dissatisfaction with the purchased radio, asking for an explanation for the delay, and requesting a quick repair or a new radio. The content is mostly relevant, but it could have included more specific details about the issues faced with the radio to fully address the task.

Coherence & Cohesion

8

The letter is well-organized and coherent, with a clear introduction, body, and conclusion. The ideas are logically presented, and the paragraphing is skillfully managed. However, there could be a slightly stronger connection between some sentences to enhance overall cohesion.

Lexical Resource

8

The vocabulary used is varied and mostly accurate, demonstrating a good range of lexical resources. The language is formal and appropriate for the context. However, there is room for even more sophisticated and precise vocabulary to further enhance the lexical resource.

Grammatical Range & Accuracy

8

The letter exhibits a wide range of grammatical structures with generally accurate use of punctuation and grammar. However, there are a few minor errors, such as missing articles and inconsistent verb tenses, that slightly affect the overall accuracy.

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