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Letter

Band 6+: Two weeks ago you bought a radio from a local branch of a well-known chain of shops. It did not work properly. The shop took it back and said they would repair it. You have waited a week and it is still not ready. Write a letter to the shop. In your letter say what has happened and how you feel ask them to explain why there has been a delay ask them to repair the radio very quickly or to supply you with a new radio You should write at least 150 words.

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Dear Sir or Madam,

I am writing this letter regarding my radio that I have submitted for repair last week in your store. I was having some sound issue with my radio and according to your store policies they require me to arrange repairs to my closest chain of shops. However, this issue is taking more time than I was expecting, and I feel devastated and disappointed with your company.

Despite of a well know brand, the repair service is not efficient, moreover, can you please explain why is it taking so long to repair a radio, which is a very basic gadget. Is it that you are not able to get the part to repair from the company or is it that your repair shop does not have skilled man to do the work.

I am requesting you to please provide me an alternate solution if you are not able to repair it in expected time. You can also try and order for the new radio from the company to fulfill customer satisfaction.

Looking forward to hearing from you.

Kind regards,

Deep

Word Count: 183

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Overall Band Score

6.5

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

repair: 6

radio: 4

Try using synonyms for the above words

Task Response

6.5

The letter appropriately addresses the task by explaining the situation, expressing feelings, asking for an explanation for the delay, and requesting a quick repair or a new radio. However, there are some lapses in content, such as not mentioning the specific date of purchase and the exact details of the sound issue with the radio.

Coherence & Cohesion

6.5

The message is mostly coherent and cohesive, with ideas presented in a logical order. However, there are a few instances where the flow of ideas could be improved for better clarity. Additionally, the paragraphing is generally well managed.

Lexical Resource

6.5

There is a good range of vocabulary used, and the language is generally accurate. However, there are some instances of awkward phrasing and word choice that could be improved for a more natural and sophisticated tone.

Grammatical Range & Accuracy

6.5

A wide range of grammatical structures is used with generally good control. However, there are a few punctuation and grammatical errors that could be addressed for improved accuracy.

Answers On The Same Topic:

Two weeks ago you bought a radio from a local branch of a well-known chain of shops. It did not work properly. The shop took it back and said they would repair it. You have waited a week and it is still not ready. Write a letter to the shop. In your letter say what has happened and how you feel ask them to explain why there has been a delay ask them to repair the radio very quickly or to supply you with a new radio You should write at least 150 words.

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