Band 6+: Two weeks ago you bought a radio from a local branch of a well-known chain of shops. It did not work properly. The shop took it back and said they would repair it. You have waited a week and it is still not ready. Write a letter to the shop. In your letter say what has happened and how you feel ask them to explain why there has been a delay ask them to repair the radio very quickly or to supply you with a new radio You should write at least 150 words.

Dear Sir or Madam,

My name is Rhea, two weeks ago I purchased a Sony clock radio for my sister at Best Buy at your branch. When I reached home, I tested the radio and noticed that it was not working. Next day, I went to the store and met with an on-site staff who investigated it, found that there is a faulty part and would need to repair it. He explained that it will take few days to solve the problem and, said I would be receiving a call to pick it up from the store.

Unfortunately, it’s been more than a week as I haven’t heard from the store. I am getting anxious and frustrated with the customer service of your store because nobody at the facility would answer my question straight forwardly. It would be great if you could provide a reason for the delay.

I really believe since it is your fault as a result don’t want to wait anymore, it’s a request as a loyal customer of your store to either fix the radio or replace it. I look hearing from you soon.

Yours sincerely,

Rhea Dodia