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Letter

Band 7+: Two weeks ago you bought a radio from a local branch of a well-known chain of shops. It did not work properly. The shop took it back and said they would repair it. You have waited a week and it is still not ready. Write a letter to the shop. In your letter say what has happened and how you feel ask them to explain why there has been a delay ask them to repair the radio very quickly or to supply you with a new radio You should write at least 150 words.

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Note: Both the topic and the answer were created by one of our users.

Dear Sir/Madam,

I am writing this letter to address an issue regarding my radio. It was not working and I brought it to your store last week but have not heard from you since.

I purchased a Samsung Radio (Model number- S3245) on April 04. My receipt number is A0422. When I brought it home and plugged it in, all I heard was muffled static and the radio was unable to connect to the local AM/FM channels. I was very disappointed to get such poor performance from a Samsung device.

I would kindly ask you the reason for such a long delay, as its been a whole week and I have not been contacted by anyone from your store. This is unprofessional and frankly embarrassing for me to not receive an update, even though the product is brand new and still under warranty.

I request you to repair the faulty radio set or ship a working replacement, as I am in urgent need of a radio. Please send me an update as soon as possible, failing which I may be forced to request a refund and take my business elsewhere.

Yours sincerely,

John Smith

Word Count: 194

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Overall Band Score

7

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

radio: 5

Try using synonyms for the above words

Task Response

8

The letter fully addresses the task by explaining the issue with the radio, expressing feelings of disappointment, asking for an explanation for the delay, and requesting a quick repair or replacement. The word count is appropriate.

Coherence & Cohesion

6.5

The message is clear and easy to follow. The letter is well-organized with a logical flow of information. Paragraphing is effectively used. To enhance coherence further, consider using more linking devices or transition words.

Lexical Resource

6.5

A wide range of vocabulary is used appropriately. The tone is formal and suitable for the context. Consider incorporating more varied synonyms or expressions to further showcase lexical resource.

Grammatical Range & Accuracy

6.5

A wide range of grammatical structures is used accurately. Punctuation and grammar are mostly correct. To improve, pay attention to subject-verb agreement in sentences and ensure consistency in verb tenses.

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Two weeks ago you bought a radio from a local branch of a well-known chain of shops. It did not work properly. The shop took it back and said they would repair it. You have waited a week and it is still not ready. Write a letter to the shop. In your letter say what has happened and how you feel ask them to explain why there has been a delay ask them to repair the radio very quickly or to supply you with a new radio You should write at least 150 words.

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