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Letter

Band 4+: Write a complain letter to shop owner that you bought broken item

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I am one of your loyal customers and I always buy household items.Hovewer this time,I am writing to complain about juice maker that I purchased it as a gift on 14th July from your shop.

I am really dissappointed with this item and I hope you will return my money or exshange it another one after investigating letter.

I visited your shop to purchase worthy present for my mum birthday that she really wanted it.I looked through all of your juice maker goods ,but Bossh took my attention .I asked saleswoman its cost .Futhermore tested and wrapted it.Unfortunately, I noticed that it had crack when I came home.

This is frustrating and daunting experience that I have had with this item. I would ask you to investigate it and exchange new one or refund the charge that I have already paid for defective product.

I am looking forward to hearing from you soon .

Your faithfully

Jalolovna Zarinabonu

Word Count: 158

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Overall Band Score

4.5

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:
No noticeable repetition! Great job!

Task Response

5.5

The letter effectively conveys the complaint about the broken juice maker. However, it could be improved by providing more specific details about the issue and the desired resolution.

Coherence & Cohesion

4.5

The letter lacks a clear and logical flow. The paragraphs are not well-structured, and the transitions between ideas are not smooth. The numerous grammatical errors further hinder the coherence and cohesion.

Lexical Resource

The letter demonstrates a good range of vocabulary, but there are some instances of inappropriate word choices and minor errors in spelling and word usage.

Grammatical Range & Accuracy

The letter contains numerous grammatical errors, including incorrect verb tenses, articles, and prepositions. These errors significantly affect the clarity and readability of the letter.

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Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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