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Letter

Band 6+: Write a letter to the company that sold you the item. In the letter: give details about the order you made explain what was wrong with the item tell the company what you want them to do about it

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Note: Both the topic and the answer were created by one of our users.

Dear Sir or Madam,

I hope this letter finds you in good health. I am writing to express my dissatisfaction with the product which I brought from your company.

My name is Twinkle Mehta, and I placed an online order on 12-27-2024 and received it on 01-10-2025. The order number is 7AP658. There were number of items in this order including a watch, a jean, two tops, and some other kitchen utensils.

Unfortunately, after receiving the parcel, I found that the screen of this watch was broken, and its display was not working properly. I was very disappointed because I had to gift it to my husband on his birthday, and I had no time to buy another gift for him.

I would appreciate it, either you will send me a new watch with same brand and colour before next Sunday, or processing with refund option as soon as possible. I would suggest you check the items properly before shipping which aids to maintain the trust of customers.

Looking forward to your response.

Yours faithfully,

Twinkle Mehta

Word Count: 177

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Overall Band Score

6.5
(+/- 0.5)
Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.
Grammar Mistakes: N/A
Vocabulary Repetition:
order: 3
watch: 3
Try using synonyms for the above words

Task Response

7
The letter adequately addresses all parts of the task. Minor improvements could enhance clarity and precision.

Coherence & Cohesion

6
The letter's structure is generally clear, but some improvements in flow and paragraphing would enhance readability. The grammar errors affect the overall coherence.

Lexical Resource

6.5
The vocabulary used is appropriate for the context, demonstrating a good range of expression. More sophisticated vocabulary could be incorporated for a higher score.

Grammatical Range & Accuracy

5.5
While the letter conveys the message, grammatical errors and inconsistencies detract from the overall accuracy and fluency. Improving grammatical accuracy is key to a higher score.

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