Dear Sir or Madam,
I am writing to you this letter in order to express my dissatisfaction with the hotel’s service.
Firstly,I visited two days ago, according to my friend’s recommendation. My friends told me that they had stayed at this hotel twice in one year and enjoyed the hotel’s atmosphere and the staff’s. Therefore, I expected high quality service from your hotel.
Secondly,I did not expect any problems my first day. I attempted to take a shower but the heating system stopped. When I have a shower. It was unpleasant in the middle of winter.When I notified an employee, he responded rudely.
On the one hand, I waited all day for the heating system to be repaired, and the electricity worked noisily. I experienced a headache.I request you take action against the employee.
I hope you understand.
Yours sincerely, Fozilova Feruzakxon.
