Letter

Band 5+: Writing task 1 You stayed in a hotel and was not satisfied with service. Write a letter to manager. - why you chose this hotel - what problems did you face - tell the manager what to do

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Dear sir/madam

I hope this letter finds you well. I’m writing this to state my dissatisfaction I’ve received from your hotel, during my stay from 6th to 8th of August. I must say, I had chose your establishment due to amazing reviews online only to be dissatisfied.

When I first arrived to my room, I’ve already encountered some issues that has significantly impacted my stay negatively. First of, the floor was not as clean especially the flooring in the bathroom was dirty like it hadn’t been cleaned for a while. Not only that, but there were visible stains on the bedsheets making it harder to rest in comfort. Additionally, the heating system wasn’t working well in the bathroom, which made showers very unpleasant.

As the result of these issues, I was unable to rest in peace and it has ruined my whole vacation trip in total. So, I would really appreciate it if I could be offered a partial refund or a formal apology for this experience. I also hope that you’d take a step forward in improving these qualities in the nearby future for other customers.

Yours sincerely,

Liv Reachny

Word Count: 191

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Overall Band Score

5.5

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:
No noticeable repetition! Great job!

Task Response

The letter effectively addresses all three bullet points: it explains the reason for choosing the hotel, describes the problems encountered, and requests specific action from the manager. The tone is appropriate and the letter is well-structured. There are minor lapses in grammar and word choice (e.g., 'I had chose' should be 'I chose', 'First of' should be 'First of all', 'nearby future' should be 'near future'), but these do not detract from the overall clarity and task achievement. To improve, ensure grammatical accuracy and refine phrasing for a more polished response.

Coherence & Cohesion

The letter is logically organized with clear paragraphs for each purpose. However, some cohesive devices are overused or misused (e.g., 'First of', 'Not only that', 'Additionally'), and the flow is occasionally disrupted by awkward phrasing. The overall message is clear, but the transitions could be smoother.

Lexical Resource

The vocabulary is adequate for the task, with some good attempts at formal language (e.g., 'state my dissatisfaction', 'significantly impacted'). However, there are errors in word choice and collocation (e.g., 'had chose', 'First of', 'in the nearby future'), and the range is somewhat limited. More precise and varied vocabulary would improve the response.

Grammatical Range & Accuracy

There are numerous grammatical errors, including incorrect verb forms ('had chose', 'has impacted'), subject-verb agreement ('issues that has'), and punctuation issues (missing comma after 'sir/madam'). The sentence structures are mostly simple, and complex structures are attempted but not always accurate. These errors affect clarity and require attention.

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Band 5+: Writing task 1 You stayed in a hotel and was not satisfied with service. Write a letter to manager. - why you chose this hotel - what problems did you face - tell the manager what to do

Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

Writing task 1 You stayed in a hotel and was not satisfied with service. Write a letter to manager. – why you chose this hotel – what problems did you face – tell the manager what to do

Writing task 1 You stayed in a hotel and was not satisfied with service. Write a letter to manager. – why you chose this hotel – what problems did you face – tell the manager what to do

Writing task 1 You stayed in a hotel and was not satisfied with service. Write a letter to manager. – why you chose this hotel – what problems did you face – tell the manager what to do

Writing task 1 You stayed in a hotel and was not satisfied with service. Write a letter to manager. – why you chose this hotel – what problems did you face – tell the manager what to do

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