To: Sir Theodore, Manager of RESTCHILL HOTEL
From: Waira Helena Valenzuela Payan
Topic: Formal complaint for bad service to the costumer, horrible deal and terrible instalations
I decide write this letter because someone need yo expose the terrible way that you’re managing the hotel, the personal is irrespectfull, the walls are stained with something like cayons, the telephone don’t work, the TV is freze, the bed is very dirty and the blanks has big holes. First, my family and I think that it was a joke, because for is was impossible that a hotel where each night cost 100 dollars was in that type of damage, but our impact was worst when the receptionist was very rude with use and (with a bad vocabulary and a agressive tone) she told us that it wasn’t problem of the hotel and if we can go we can do that in the momento that we want. Of course we are going to present a bad qualification and a complaint with the Tourism Ministry because it is completly irregularity.
I forgot write about another problems like the windows that was extremely dirty and it was stuck; another problem was the breakfast, it was cold, disgusting and the cook was very rude with use telling that it was our fault for go late to the restaurant and if we want something warm or better we would pay more; the heating was broke ando all the place smell like if something was rotten or like a corpse. I was very bothered for this event and I demand a refund, we spent 400 dollars because we reserve two habitations for two nights; I also demand a inspection for the hotel because I am completly sure that I saw a rat walking near to the kitchen of the hotel. Maybe it rings a bell for you, but in this country the laws are extremely hard in terms of healthcare in the kitchen, you know, monitoring things like the level of clean, the plague control, the correct state of the stuff in the kitchen, the knoldge of Biohealth of the employes and how are the products and, in this last topic I can say with a lot of security that your products and food is completly rotten. My Husband was very disapointed not just for the intalations, also for the horrible deal that I recive: I am six month pregnant and the Elevator Manager, the person who suposse to stay for every incident relationated with the elevator, was so bussy and let me in the elevator for three hours, because the elevator stuck and nobody go for help for my and the telephone signal was terrible in that moment. I really bothered and really disapointed with the laws, because I think tha the fact that your hotel stay there in operation is something really outrageous