Letter

Band 4+: You and your family have just come back from a holiday staying in a rented apartment overlooking the sea. The apartment was very unsatisfactory. Write a letter of complaint to the manager of the agency from which you rented the apartment. In your letter, – give details of the things that were unsatisfactory – explain the reactions of the members of your family – ask the manager what he/she is going to do about the situation

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Dear mr john,

I am one of your coustemer that have stayed in your apartement i wrote this letter to complain to you regarding to bad accomodation that is not match with the description about the room that you told me about.

As i know from the website, your company provide rooms that overlooking the sea which is what i wanted, so at 5 oktober i booked one of the room who is overlooking the sea which is quite expensive, but still i booked it because i liked i and i hope it’s beautiful as i expected. 10 oktober i went to the apartement to check-in bringing that expectation, but unfortunately the room that i had booked before did not match with description, there was no sea out side of the window, even worst. But i and my family still decide to stay because already spend a lot of money on this room and we were tired because of long trip. I and my family extremely upset and disappoint.

So as compansation i hope you would give me 50% cashback of the the rent.

We look forward to hearing from you soon.

Amadi

Word Count: 193

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Overall Band Score

4.5

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

booked: 3

because: 3

Try using synonyms for the above words

Task Response

The letter addresses the task by complaining about the unsatisfactory apartment and asking for compensation. However, the details provided are somewhat limited, and the explanation of the family's reactions could be more developed. The letter includes some irrelevant or inaccurate information, such as the specific date. To improve, provide more specific details about the unsatisfactory aspects of the apartment and elaborate on how each family member reacted to the situation.

Coherence & Cohesion

The letter's organization is somewhat unclear, and the flow of ideas is disrupted by grammatical errors. To improve coherence, use clearer topic sentences for each paragraph and ensure a logical progression of ideas. Pay attention to paragraphing to separate different aspects of your complaint. Using cohesive devices (e.g., 'furthermore,' 'however,' 'therefore') can help link sentences and paragraphs more smoothly.

Lexical Resource

The vocabulary used is basic and lacks precision. To enhance your lexical resource, try to use more specific and varied vocabulary related to complaints and accommodation. For example, instead of 'bad accommodation,' you could use 'substandard accommodation' or 'unsatisfactory apartment.' Use a thesaurus to find synonyms and expand your vocabulary range.

Grammatical Range & Accuracy

The letter contains frequent grammatical errors that impede understanding. Focus on improving your sentence structure, verb tense consistency, and correct use of articles and prepositions. For example, 'I am one of your coustemer that have stayed' should be 'I am one of your customers who stayed.' Proofread carefully and consider using grammar-checking tools to identify and correct errors.

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Coherence & Cohesion

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Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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