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Letter

Band 7+: You and your family have just come back from a holiday staying in a rented apartment overlooking the sea. The apartment was very unsatisfactory. Write a letter of complaint to the manager of the agency from which you rented the apartment. In your letter, – give details of the things that were unsatisfactory – explain the reactions of the members of your family – ask the manager what he/she is going to do about the situation

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Note: Both the topic and the answer were created by one of our users.

Dear Sir/ Madam

I hope you find this letter in high spirits. I would like to inform you about the unsatisfactory accommodation in one of your listed rented properties, where our family stayed during our holidays.

Nevertheless, the view from the property was really beautiful; however, due to lack of maintenance, seepage was observed all over the building, and the smell of a humid atmosphere made it really difficult to sense the freshness of the scenic view. The restrooms were not properly cleaned, and the doors also required a proper locking system.

My family’s stay was in severe discomfort, as the support staff informed us that there were no other accommodations currently available due to the holidays and high demand. We all got frustrated and remained disturbed.

I would like to ask you if the agency has any policy on compensation for customers like us? As at the time of booking, it was verbally assured that our stay would be pleasant .

Looking forward to hearing from you soon.

Yours Sincerely,

Word Count: 171

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Overall Band Score

7.5

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:

would: 3

Try using synonyms for the above words

Task Response

7

The letter addresses all parts of the task, providing details of the unsatisfactory aspects of the accommodation, the family's reactions, and a request for action. However, more detail and stronger expression of dissatisfaction could elevate the response.

Coherence & Cohesion

7

The letter is generally well-organized and easy to follow. The flow could be improved with smoother transitions between paragraphs and ideas.

Lexical Resource

7

The vocabulary is adequate but could be more precise and varied to reflect a wider range of expression. More sophisticated vocabulary would enhance the letter's impact.

Grammatical Range & Accuracy

9

The grammar is accurate and error-free, demonstrating a good command of English grammar.

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You and your family have just come back from a holiday staying in a rented apartment overlooking the sea. The apartment was very unsatisfactory. Write a letter of complaint to the manager of the agency from which you rented the apartment. In your letter, – give details of the things that were unsatisfactory – explain the reactions of the members of your family – ask the manager what he/she is going to do about the situation

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