Band 5+: You are a member of an organisation which meets regularly at a particular restaurant. The most recent meal you had there was not satisfactory. Write a letter to the manager of the restaurant. In your letter explain why you are writing describe what went wrong with the meal and service suggest what the manager should do to ensure that you and your group return to the restaurant

Dear Sir or Madam,

I hope this letter finds you well. I am writing to talk about a bad time my group had in your restaurant last week. We come to your place many times for meetings and food, but this time was not good.

The food was very late. We waited more than 45 minutes, and when the food came, some dishes were cold. Two people got the wrong meals and had to wait again.

The service was also not good. The staff did not come to our table unless we called many times. We asked for water and extra coffe, but we had to wait a long time.

We were not happy with this. We like your restaurant, but we need better service and food. You should have more staff on busy night and make sure check orders before bringing them. Also, someone should take care of big groups like us.

We hope you fix these problems. Thank you.

Yours sincerely,

Akagami