Letter

Band 6+: You are not satisfied with a service provided by a company and want to cancel it. Write a letter to the company to complain about the service and request cancellation. In your letter: - describe the service and how long you have been using it, - explain why you are unhappy with the service - ask for the service to be cancelled and confirm any final steps.

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Note: Both the topic and the answer were created by one of our users.

Dear Customer Servise Team

I am writing to formally complain about the monthly online language course I subscribed to trough your platform three month ago. The service was advertised as offering flexible schedules, high-quality materials, and experienced instructors.

Unfortunately, my experience has been quite the opposite. The classes often start late or are canceled without notice. The video materials are outdated and several links do not work. I also had difficulty contacting the support team, as I received no replies to my emails or massages.

Because of these repated issues. I have decided to cancel my subscription. Please confirm the cancellation and inform me if any additional action is required on my part. I would appreciate a written confirmation and refund for the current month of possible. Thank you for your attention to this matter

Your faithfully.

Daniel Johnson

Word Count: 139

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
C1 - Intricate
Strive to incorporate even richer and more precise language.

Grammar Mistakes: N/A

Vocabulary Repetition:
No noticeable repetition! Great job!

Task Response

6.5

The letter adequately addresses all parts of the task. The description of the service and the reasons for dissatisfaction are clear. The request for cancellation is explicit. Minor improvements in clarity and structure could elevate the response. The letter falls short of the required 150 words.

Coherence & Cohesion

The letter's message is mostly easy to follow. However, some grammatical errors and slightly awkward phrasing affect the overall flow and cohesion. Improved sentence structure and clearer transitions would enhance readability.

Lexical Resource

6.5

The vocabulary used is appropriate for the context. While the range is sufficient, incorporating more precise and sophisticated language could improve the overall impact. The letter demonstrates a good command of vocabulary, but there's room for improvement in word choice and precision.

Grammatical Range & Accuracy

5.5

The letter contains several grammatical errors that affect the clarity and accuracy of the message. While a range of grammatical structures is attempted, greater accuracy and more sophisticated grammatical control are needed to achieve a higher score. Addressing the grammatical errors would significantly improve the overall quality.

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