Letter

Band 6+: You are not satisfied with the internet service you are receiving from your current provider. Write a letter to your internet service provider. In your letter, you should include details about: - the problems you are experiencing with your internet service - how these problems are affecting you - what action you expect the company to take to resolve the issue.

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Dear Telus Customer Support,

I am writing to express my dissatisfaction in the service of the internet quality. I have been a subscriber since 2019 and never had any issue in past. But lately I am facing several issues that affects my work.

Firstly, the speed of the Internet is slow. Last month, I have upgraded the plan to 1gbps as I am doing work from home. It has been 2 weeks and I have not seen any significant speed increase in my workflow. As a result, I have decided to run some test on speed by myself. The result was surprising, as the speed was reduced by almost 50% (600Mbps). Secondly, I have been noticing some packet drop in my internet. Consequently, reducing the quality of my online presentation.

I would like you to find a solution or replacing any damaged equipment. I am available at home at weekends for any downtime of internet. I am looking forward to hearing from you.

Yours Sincerely

Kai

Word Count: 166

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

internet: 4

speed: 4

Try using synonyms for the above words

Task Response

The letter appropriately addresses all requirements of the task, clearly outlining the problems with the internet service, their impact, and the desired action. The tone is suitable for a formal complaint. To further improve, consider adding specific examples of how the slow speed and packet drops are affecting your work beyond general statements. Also, you could specify a timeframe for when you expect to hear back from the company.

Coherence & Cohesion

The letter is generally coherent and the purpose is clear. However, the organization could be improved with clearer transitions between points. Consider using more explicit linking words and phrases to guide the reader through your concerns. For example, you could start a new paragraph for each distinct problem and clearly state the impact before suggesting a solution.

Lexical Resource

The vocabulary is adequate for the task, but there's room for improvement in using more precise and varied language. For instance, instead of just saying 'the speed of the Internet is slow,' you could use more descriptive terms like 'unacceptably slow' or 'significantly below the advertised speed.' Also, consider using synonyms to avoid repetition, such as 'degradation' instead of repeatedly using 'reducing.'

Grammatical Range & Accuracy

The letter contains several grammatical errors that affect clarity. For example, 'dissatisfaction in the service of the internet quality' should be rephrased for better accuracy. Also, check for subject-verb agreement and correct tense usage throughout the letter. Proofreading carefully for these errors will enhance the overall quality of your writing.

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Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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