Band 6+: You are the manager of a restaurant that has received a letter of complaint about poor service from a member of your staff. Write a letter of apology to the person who has complained. In your letter, – say how sorry you are that the person has had a poor experience – explain what action has been taken against the staff member – offer a free meal for four people at the restaurant as a gesture of goodwill

Dear Sir,

I hope this letter finds you in radiant health and the best of spirits. I am writing with the crucial purpose of apology for our restaurant for the terrible service.

On the one hand the first and important thing that should be mentioned is that the staff member who served your table is a new waitress who joined a few weeks ago. I am shared with you some essential information related to you.

On the other hand, I would really appreciate If you exuce me and I ponder this action has not been taken against the employer member and I appropriate disciplinary actions have been taken against her in accordance with our internal policy for dealing with such insedents. Nevertheless, I offer a surprise meal for your four close friend or family members.

Finally having given the previous facts, if you need any further information, please contact me at your earliest convenience.

I look forward to hearing from you in the future.

Yours regards,

Nevada.