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Letter

Band 5+: You are the manager of a restaurant that has received a letter of complaint about poor service from a member of your staff. Write a letter of apology to the person who has complained. In your letter, – say how sorry you are that the person has had a poor experience – explain what action has been taken against the staff member – offer a free meal for four people at the restaurant as a gesture of goodwill

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Dear Mr. Smith,

I hope this letter finds you well. I am writing to apologize, because one of our stuff provided a poor service at June 21, 2025. The was inappropriate behavior and we will not repeat it again.

However, I would like to assure you that our company took the actions against the staff member, such as serious conversation and explanations about service policy. Furthermore, we signed him in course for restaurant service. I believe those actions will help us to become better company and do not repeat the same mistakes.

Additionally, as a part of apology and a gesture of goodwill, I would like invite you, as our special guest, to our restaurant once again. There is an offer for a free meal for four people. Please, let us know in advance about your intention to visit us and I sincerely reservate for you our best table in front of the window.

Thank you for your understanding and pation. I look forward to see you soon.

Yours sincerely,

Manager Daria

Word Count: 172

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Overall Band Score

5.5

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

service: 3

Try using synonyms for the above words

Task Response

6.5

The letter adequately addresses all parts of the task. The apology is clear, the action taken is explained, and the goodwill gesture is offered. Minor improvements in clarity and precision would elevate the response.

Coherence & Cohesion

5.5

The letter's message is mostly understandable. However, some organizational and grammatical issues create minor disruptions in the flow. Improved sentence structure and paragraphing would enhance coherence.

Lexical Resource

The vocabulary used is appropriate for the context, but lacks range and precision in places. More sophisticated word choices would improve the overall lexical resource.

Grammatical Range & Accuracy

The letter contains several grammatical errors that affect the overall clarity and accuracy. Significant improvement in grammar is needed to achieve a higher score.

Answers On The Same Topic:

You are the manager of a restaurant that has received a letter of complaint about poor service from a member of your staff. Write a letter of apology to the person who has complained. In your letter, – say how sorry you are that the person has had a poor experience – explain what action has been taken against the staff member – offer a free meal for four people at the restaurant as a gesture of goodwill

Dear Sir/Madam, I hope this letter finds you well and in good spirits. I am writing to express my sincere apologies for my staff’s bad service. I completely understand the impact this has had, and I am truly sorry for the inconvenience caused. Firstly, we employed him 7 days ago. He does not enough experience. […]

Band 6+

You are the manager of a restaurant that has received a letter of complaint about poor service from a member of your staff. Write a letter of apology to the person who has complained. In your letter, – say how sorry you are that the person has had a poor experience – explain what action has been taken against the staff member – offer a free meal for four people at the restaurant as a gesture of goodwill

Dear Sir/Madam, I hope this letter finds you well and in good spirits. I writing to express my sincere apologise for my staff’s bad service. I completely understand the impact this has had, and I am trully sorry for the inconvenience caused. Firstly, We employed him 7 days ago. He has not enough experience. We […]

Band 5+

You are the manager of a restaurant that has received a letter of complaint about poor service from a member of your staff. Write a letter of apology to the person who has complained. In your letter, – say how sorry you are that the person has had a poor experience – explain what action has been taken against the staff member – offer a free meal for four people at the restaurant as a gesture of goodwill

Dear Sir, I hope this letter finds you in radiant health and the best of spirits. I am writing with the crucial purpose of apology for our restaurant for the terrible service. On the one hand the first and important thing that should be mentioned is that the staff member who served your table is […]

Band 6+

You are the manager of a restaurant that has received a letter of complaint about poor service from a member of your staff. Write a letter of apology to the person who has complained. In your letter, – say how sorry you are that the person has had a poor experience – explain what action has been taken against the staff member – offer a free meal for four people at the restaurant as a gesture of goodwill

dear sir, i am writing this letter for apologies about poor service of our restaurant and thanks for clarify your problem. my name is harpreet singh i am manager of delhi restaurant in downtown of toronto. i received a letter of bad service of our food which was you mentioned in the letter. i am […]

Band 5+

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