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Letter

Band 5+: You are the manager of a restaurant that has received a letter of complaint about poor service from a member of your staff. Write a letter of apology to the person who has complained. In your letter, – say how sorry you are that the person has had a poor experience – explain what action has been taken against the staff member – offer a free meal for four people at the restaurant as a gesture of goodwill

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Note: Both the topic and the answer were created by one of our users.

Dear Sir/Madam,

I hope this letter finds you well and in good spirits. I writing to express my sincere apologise for my staff’s bad service. I completely understand the impact this has had, and I am trully sorry for the inconvenience caused.

Firstly, We employed him 7 days ago. He has not enough experience. We will try to become involved him any parties or holidays in order to learn communication with costumers and good service. We will have a look to this issue.

Secondly, this is my bad. The reason is that, he has not experience and I did not send him to confrences about waiter polit and character. I deeply regret for not being more carefull.

To make thing right, I would like to offer new chance such as free dish for four people or your relatives. There is another solution that you prefer, please let me know. I am genuinely want to fix this situation in any way.

Thank you for your understanding and patience in this matter. I trully regrent what happened and will do my best to prevent it from happening again.

Your sincerely,

Thomas Shelby.

Word Count: 190

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Overall Band Score

5.5

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:
No noticeable repetition! Great job!

Task Response

6.5

The letter addresses all parts of the task, but the explanation of actions taken could be more detailed and clearer. The goodwill gesture is appropriate.

Coherence & Cohesion

5.5

The letter's message is mostly understandable, but the structure and flow could be improved for better clarity and cohesion. Some sentences are awkwardly phrased.

Lexical Resource

5

The vocabulary used is adequate, but more precise and sophisticated language could enhance the letter's impact. There is some repetition of vocabulary.

Grammatical Range & Accuracy

4

There are several grammatical errors and inaccuracies that affect the overall clarity and fluency of the letter. Improving grammatical accuracy is essential.

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You are the manager of a restaurant that has received a letter of complaint about poor service from a member of your staff. Write a letter of apology to the person who has complained. In your letter, – say how sorry you are that the person has had a poor experience – explain what action has been taken against the staff member – offer a free meal for four people at the restaurant as a gesture of goodwill

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