Band 5+: You are the manager of a restaurant that has received a letter of complaint about poor service from a member of your staff. Write a letter of apology to the person who has complained. In your letter, – say how sorry you are that the person has had a poor experience – explain what action has been taken against the staff member – offer a free meal for four people at the restaurant as a gesture of goodwill

dear sir,

i am writing this letter for apologies about poor service of our restaurant and thanks for clarify your problem.

my name is harpreet singh i am manager of delhi restaurant in downtown of toronto. i received a letter of bad service of our food which was you mentioned in the letter. i am truly sorry for this . actually, due to some circumstances, your food is cold due to so many customers are waiting there . after your letter recieved, i give warning to that staff member which was taken your order.

as a gesture of goodwill i would be thankful you sir if you come again in our restaurant. i will give you free credit for four times food enjoy with your family or friends. you can come anytime , we didnot charged you.

i appericate for your time and efforts, i again apologies for this and we will try to make nice enviorment in our restaurant in future.

yours faithfully,

harpreet singh