Band 6+: You are the manager of a restaurant that has received a letter of complaint about poor service from a member of your staff. Write a letter of apology to the person who has complained. In your letter, – say how sorry you are that the person has had a poor experience – explain what action has been taken against the staff member – offer a free meal for four people at the restaurant as a gesture of goodwill

Dear Sir/Madam,

I hope this letter finds you well and in good spirits. I am writing to express my sincere apologies for my staff’s bad service. I completely understand the impact this has had, and I am truly sorry for the inconvenience caused.

Firstly, we employed him 7 days ago. He does not enough experience. We will try to involve him any parties or holidays in order to learn communication with customers and good service. We will have a look at this issue.

Secondly, this is my bad. The reason is that he has not experience and I did not send him to conferences about waiter polit and character. I deeply regret not being more careful.

To make things right, I would like to offer new chance such as free dish for four people or your relatives. If there is another solution that you prefer, please let me know. I genuinely want to fix this situation in any way.

Thank you for your understanding and patience in this matter. I truly regret what happened and will do my best to prevent it from happening again.

Yours sincerely,

Thomas Shelby