Letter

Band 6+: You booked a hotel room for a weekend getaway, but upon arrival, you found that the room was not as advertised and did not meet your expectations. Write a letter to the hotel manager expressing your disappointment and apologizing for any inconvenience caused by your complaint. You should include details about: - what your expectations were based on the advertisement - what specific issues you encountered with the room - what resolution you are seeking from the hotel.

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To whom it may concern,

Good day, I am writing today to express my .

I booked a room in your hotel via Booking.com, and unfortunately upon my arrival I learned that the room allocated for me didn’t match the details on the website. I booked a two-bedroom suite with an overlooking of the lake. It was also indicated that there is high wifi coverage in the area.

I am deeply disappointed with this as I need to have constant communication with my colleagues and family while I am traveling here for this business trip. I have also booked the room and spent more so I can relax after the long hours of work.

I hope your management can make necessary actions to fix the issue with the booking. Hopefully you can transfer me to that, or compensate me with the . I am happy to discuss this with you. You may call me at 021345678 or call me thru the hotel landline. Looking forward to your response.

Best regards,

Kate

Word Count: 171

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

booked: 3

Try using synonyms for the above words

Task Response

The letter addresses the requirements of the task, describing the discrepancies, explaining the dissatisfaction and inconvenience, and suggesting a resolution. However, there are some omissions. For example, the letter could benefit from more specific details about the discrepancies between the online description and the actual room. Also, the suggested resolution is a bit vague. To improve, provide more concrete details and specific expectations for resolving the issue.

Coherence & Cohesion

The letter is generally coherent, but lacks some clarity and detail in explaining the discrepancies and the inconvenience caused. The organization is acceptable, but could be improved by providing more specific details in each paragraph. For example, the letter could benefit from a clearer explanation of the specific discrepancies between the online description and the actual room. Adding transition words and phrases would also enhance the flow and connection between ideas.

Lexical Resource

The vocabulary used is adequate for the task, but there is room for improvement in terms of variety and precision. The letter could benefit from using more specific and descriptive language to explain the issues and desired resolutions. For instance, instead of saying 'fix the issue with the booking,' you could use more precise language to describe what actions you expect the hotel to take.

Grammatical Range & Accuracy

The letter contains grammatical errors and phrasing issues that affect clarity. While the overall meaning is understandable, the letter would benefit from careful proofreading and editing to correct these errors. Focus on using a wider range of sentence structures and ensuring correct punctuation throughout the letter.

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You left your wallet in a taxi last week and want to try and retrieve it. Write a letter to the taxi company. - Describe when and where you took the taxi. - Describe the wallet and its contents. - Explain how the company can contact you.

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