Band 6+: You booked a hotel room for a weekend getaway, but upon arrival, you found that the room was not as advertised and did not meet your expectations. Write a letter to the hotel manager expressing your disappointment and apologizing for any inconvenience caused by your complaint. You should include details about: - what your expectations were based on the advertisement - what specific issues you encountered with the room - what resolution you are seeking from the hotel.

Dear Sir or Madam,

I am wiriting to express my dissatisfaction regarding the level of service and accommodation I received during my recent stay at your establishment.

I was your guuest at your hotel from December 2nd to December 6th, occupying room number 123. I booked this room specifically for an important Indonesian Embassy summit, expecting for quiet and comfortable environment to rest after my long meeting.

Unfortunately, my experience was far from satisfactory due to several issues. Firstly, the air conditioning unit in my room was malfunctioning, and emitted a loud rattling noise throughout the night, making it nearly impossible to sleep. Despite reporting this to the front desk twice, there is no maintenance staff was sent to resolve this issue. Additionally, the Wifi connection is often disconnected, which means I cannot send the report regarding on today’s meeting results.

As a Diplomat, I expect a basic standart of comfort and professional service, which your hotel failed to provide. Therefore, I request a formal written apology regrading theses oversights. Furthermore, considering the significant inconvenience and lack of sleed I experienced, I expect a partial refund of my room rate or a compensation for the substandard service.

I look forward to hearing from you promptly regarding this matter.

Yours faithfully,

Adzkia Nurul Huda