Letter

Band 4+: You booked a repair service for your washing machine, but the technician did not arrive as scheduled. Write a letter to the service company complaining about the missed appointment. You should include details about: - the date and time of the scheduled appointment - the impact of the missed appointment on your schedule - what action you expect the company to take.

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To, The Company manager A2Z Machine repair house Bharatpur, Chitwan

Subject: Complaint about repair service

Respected, sir

I would like to inforam you that i am disappointed to your booking repair service. I have been booked your repair service for wasching machine but technician didn’t arrive as scheduled. Which i can’t wash my cloth and i need to wash cloth by my hands.

So, you need to talk to your technician and recheck my booking that i can wash my dirty clothe’s. I kindly request you to sand a technician to my home as soon as possible and take necessary action to fix my wasching machine.

I hope you will resolve this problem at the earliest.

Thank you.

your sincerely, saugat lamsal

phone number: 98XXXXXXXXX

Adddress: Bharatpure, Chitwan

Word Count: 128

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

repair: 4

technician: 3

Try using synonyms for the above words

Task Response

The letter addresses the main points of the task, but it could be improved by providing more specific details and using more formal language. To improve, elaborate on the impact of the missed appointment and clearly state the action you expect the company to take. Also, ensure the tone is consistently polite and professional. The letter falls short of the required 150 words.

Coherence & Cohesion

The letter's organization is somewhat clear, but the flow of ideas could be improved. Consider using more explicit transition words and phrases to connect your thoughts and ensure each paragraph focuses on a single aspect of the complaint. For example, you could dedicate a paragraph to the impact of the missed appointment before moving on to the action you expect the company to take. Also, ensure the subject line accurately reflects the letter's content.

Lexical Resource

The vocabulary used is basic and lacks precision. Try to incorporate more specific and varied language to express your dissatisfaction and the inconvenience caused. For instance, instead of 'fix my wasching machine,' you could use 'repair my washing machine' or 'rectify the malfunction.' Expanding your vocabulary will make your letter more impactful.

Grammatical Range & Accuracy

The letter contains several grammatical errors that affect clarity. Focus on improving sentence structure, verb tense consistency, and correct use of articles and prepositions. For example, 'I would like to inforam you' should be 'I would like to inform you,' and 'I have been booked your repair service' should be 'I booked your repair service.' Proofreading carefully will help minimize these errors.

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Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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Your office manager has recently announced that they will be leaving the company. Write a letter to your manager. In your letter: - express your feelings about their decision to leave - explain why you will be sorry to see them go - ask about their future plans

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Lexical Resource

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