Letter

Band 5+: You booked a room at a hotel for a weekend getaway, but upon arrival, you discovered that the room did not meet the standards advertised, causing significant inconvenience. Write a letter to the hotel manager expressing your disappointment and apologizing for the inconvenience caused to other patrons during the dispute. You should include details about: - Specific issues with the room that were not as advertised. - How the situation impacted your stay. - What resolution you expect from the hotel.

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Dear Manager of Holiyay inn Hotel,

I want to express my feelings about the experience stay at your hotel. I would like to say that i’m very dissapointed that your hotel is not the same like you advertised. You say that your hotel have water heater, but the water heater are broken. Also the bathroom and bed are so dirty, lamp are broken, the ambience feels like an old room. This is totally different from the picture that you advertised on website. I ask the receptionist to clean again my room or changing my room, but all i get just a disrespect from your receptionist. By the time i complain i saw a few customers also have the same issue. How can you not checking your room facility before getting in the customers? I really want to enjoy my holiday here since i already prepare for this holiday long time ago. Now my holiday screw up, i can’t sleep well at your hotel at first day. Since i already booked for 3 days stay at your hotel, i want to leave your hotel and please refund my money. I don’t want to screw the rest of my holidays sleep at your hotel. Thank you

Regards,

Margareth

Word Count: 206

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

hotel: 7

holiday: 3

Try using synonyms for the above words

Task Response

The letter addresses the task by detailing issues with the room, the impact on the stay, and the desired resolution. However, the tone is somewhat informal and could be more professional. The letter includes some irrelevant information and could benefit from clearer organization and more specific details about the inconvenience caused to other patrons. To improve, focus on using more formal language, providing specific examples, and structuring the letter with a clear introduction, body paragraphs, and conclusion.

Coherence & Cohesion

The letter's organization is somewhat clear, but the flow of ideas could be improved. Consider using more formal transition words and phrases to connect your points and create a smoother narrative. For example, you could use phrases like 'In addition to this' or 'Furthermore' to introduce additional issues with the room. Also, ensure each paragraph focuses on a single aspect of your complaint to enhance clarity.

Lexical Resource

The vocabulary used is basic and sometimes inappropriate for a formal letter of complaint. Try to use more precise and professional language to describe the issues you encountered. For example, instead of saying 'the bathroom and bed are so dirty,' you could say 'the bathroom and bed were not adequately cleaned.' Expanding your vocabulary will help convey your message more effectively and create a stronger impression.

Grammatical Range & Accuracy

The letter contains several grammatical errors that affect clarity. Pay close attention to verb tense consistency, subject-verb agreement, and correct article usage. For example, 'I want to express my feelings' should be 'I want to express my dissatisfaction.' Proofreading carefully and using grammar-checking tools can help you identify and correct these errors before submitting your writing.

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Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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Task Response

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