Letter

Band 7+: You booked a service with a company, but the service was not delivered as promised, leading to inconvenience and frustration. Write a letter to the company explaining the problem. You should include details about: - The specifics of the service you booked and the date - How the actual service deviated from what was promised - What resolution you are seeking from the company.

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Dear Mehta Cab Service,

I am writing to express my apology for the previous angly mail I sent to you.

Actually, I booked a cab of your company on April 24th to attend a marriage at Ludhiana. I made a booking in the early morning. They ensured that they will reach at 11:00 a.m. However, they did not come. Afterwards, this situation made me full of anger, then I sent a mail to your company in anger. They responded to it quickly ,and sent another cab.

I overreacted mainly because I waited for half an hour at the roadside. Additionally, due to that situation, I was already late for attending marriage and I did not even receive any notification regarding cancellation or delay. Furthermore, to avoid such circumstances in the future, I would like to suggest some measures that can be taken. You should inform your passengers about delay in advance. Apart from this, you can send message or e-mail. I hope these methods can be helpful to you for providing better service to your customers.

Please accept my heartfelt apology.

Yours Sincerely,

Sanjana

Word Count: 184

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:
No noticeable repetition! Great job!

Task Response

The letter addresses all the requirements of the task, including acknowledging the company's response, explaining the overreaction, and suggesting a resolution. There are some minor grammatical errors and awkward phrasing, but overall the letter is clear and coherent. To improve, focus on using more natural and varied language and proofread carefully for errors.

Coherence & Cohesion

The letter is generally well-organized and the sequence of events is clear. The use of cohesive devices like 'Actually,' 'However,' 'Afterwards,' 'Additionally,' and 'Furthermore' helps to connect ideas. However, some sentences could be combined or rephrased for smoother transitions. For example, the paragraph discussing the overreaction could be more tightly integrated. Consider using more varied linking words and phrases to enhance the flow.

Lexical Resource

The vocabulary used is adequate for the task, and the letter conveys the intended meaning. However, there's room to enhance the lexical range by using more precise and varied vocabulary. For instance, instead of repeatedly using 'situation,' consider alternatives like 'circumstance,' 'predicament,' or 'occurrence,' depending on the context. Also, explore more sophisticated ways to express emotions and suggestions.

Grammatical Range & Accuracy

The letter demonstrates a reasonable command of grammar, with mostly accurate sentence structures. However, there are a few grammatical errors and phrasing issues that need attention. For example, 'angly mail' should be 'angry email,' and 'They ensured that they will reach' should be 'They ensured that they would reach'. Pay closer attention to verb tense consistency and article usage. Proofreading carefully before submission can help catch these errors.

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