🔥 Today Only: Save 30% on Premium — Offer Ends Soon! - Upgrade Now!

Letter

Band 9: You booked a service with a company, but the service was not delivered as promised, leading to inconvenience and frustration. Write a letter to the company explaining the problem. You should include details about: - The specifics of the service you booked and the date - How the actual service deviated from what was promised - What resolution you are seeking from the company.

See all user-written answers on this topic

Skyrocket your IELTS band score by 1-2 points in under a month with our premium plan!

Note: Both the topic and the answer were created by one of our users.

Dear Sir or Madam,

I am writing to express my disappointment with the service I received from your company last week. I booked a cleaning service on October 20th, which was supposed to include full kitchen and bathroom cleaning, as well as vacuuming and dusting of all rooms.

However, the actual service did not meet the agreed standards. The cleaners arrived one hour late and left after only two hours instead of the promised three. In addition, they did not clean the bathroom properly, and several surfaces were still dusty when they left. This was very inconvenient for me, as I had guests arriving that evening and expected my house to be spotless.

I would appreciate it if you could offer a partial refund or send a cleaning team again to complete the job as originally promised. I have always trusted your company, so I hope this issue can be resolved quickly.

I look forward to your prompt response.

Yours faithfully,

Zhannerke Tungushpek

Word Count: 163

Check Your Answer On This Topic?

Check My Answer

Generate A Band-9 Sample Answer?

Generate A Sample

Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:

service: 3

cleaning: 3

Try using synonyms for the above words

Task Response

The letter appropriately addresses all requirements of the task, providing relevant and sufficient details about the unsatisfactory service experience. The letter clearly states the specifics of the booked service, the discrepancies encountered, and the desired resolution. To further enhance the response, consider adding specific details about the promised standards and the extent of deviation to strengthen the claim.

Coherence & Cohesion

The letter is well-organized and easy to follow. The paragraphing is effective, and the use of cohesive devices is natural and contributes to the overall flow of the letter.

Lexical Resource

The letter demonstrates a wide range of vocabulary used accurately and appropriately. The language is natural and sophisticated, enhancing the clarity and impact of the message.

Grammatical Range & Accuracy

The letter exhibits a wide range of grammatical structures with full flexibility and control. Grammar and punctuation are used appropriately throughout, contributing to the overall clarity and professionalism of the letter.

Answers On The Same Topic:

You booked a service with a company, but the service was not delivered as promised, leading to inconvenience and frustration. Write a letter to the company explaining the problem. You should include details about: – The specifics of the service you booked and the date – How the actual service deviated from what was promised – What resolution you are seeking from the company.

Dear Sir or Madam, I am writing to express my dissatisfaction with the cleaning service I booked with your company on April 10th. The appointment was scheduled for 10:00 a.m., and I expected a professional and thorough cleaning of my apartment. Unfortunately, the service did not meet my expectations. Firstly, the cleaning staff arrived nearly […]

Band 9

You booked a service with a company, but the service was not delivered as promised, leading to inconvenience and frustration. Write a letter to the company explaining the problem. You should include details about: – The specifics of the service you booked and the date – How the actual service deviated from what was promised – What resolution you are seeking from the company.

Dear, Sir or Madam I am writing for expressing my dissatisfaction of cleaning services that I booked from your company on 3 March. Unfortunately, the service did not meet my expectation. First of all, the staff arrived late without infroming me. Secondly, after services, the kitchen and bathroom still dirty after the service. In additional, […]

Band 5+

You booked a service with a company, but the service was not delivered as promised, leading to inconvenience and frustration. Write a letter to the company explaining the problem. You should include details about: – The specifics of the service you booked and the date – How the actual service deviated from what was promised – What resolution you are seeking from the company.

Dear sir or ma, I am writing to express my displeasure with the service being rendered. I ordered for supplies of various pharmaceuticals products from your company which includes; 10 cartons of Normal saline, 100 giving sets, 200 five mls needles and syringes, 12 whey protein powder, 2 packs blood giving sets. The consumables on […]

Band 5+

You booked a service with a company, but the service was not delivered as promised, leading to inconvenience and frustration. Write a letter to the company explaining the problem. You should include details about: – The specifics of the service you booked and the date – How the actual service deviated from what was promised – What resolution you are seeking from the company.

Dear sir/ma I booked adelivery service with your company few days back.my delivery was meant to arrive yesterday but to my greatest surprise my delivery arrived late. Your company was supposed to deliver the dress I ordered for my sister’s wedding ceremony . My dress didn’t arrive until I left my house for the ceremony […]

Band 4+

You booked a service with a company, but the service was not delivered as promised, leading to inconvenience and frustration. Write a letter to the company explaining the problem. You should include details about: – The specifics of the service you booked and the date – How the actual service deviated from what was promised – What resolution you are seeking from the company.

Dear Mehta Cab Service, I am writing to express my apology for the previous angly mail I sent to you. Actually, I booked a cab of your company on April 24th to attend a marriage at Ludhiana. I made a booking in the early morning. They ensured that they will reach at 11:00 a.m. However, […]

Band 7+

See All

Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

Other Topics:

You recently bought a piece of furniture (a dining table) from an online store. When it arrived, you found that it was damaged. Write a letter to the store manager. In your letter: explain what you bought and when it arrived; describe the damage; say what you want them to do about it.

You recently borrowed a book from a friend, but you accidentally damaged it. Write an email to your friend. In your email: explain what happened to the book apologise for the damage say what you will do to fix the problem

A friend wants to improve their English before travelling abroad. Write a letter to your friend. In your letter: explain why regular practice is important; suggest two ways to improve; offer to help your friend.

Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

Other Topics:

Plans & Pricing

Free

Premium