24 Hours Only: Get 39% OFF on Our Premium Plan - Check Out Now!

Letter

Band 9: You booked a service with a company, but the service was not delivered as promised, leading to inconvenience and frustration. Write a letter to the company explaining the problem. You should include details about: - The specifics of the service you booked and the date - How the actual service deviated from what was promised - What resolution you are seeking from the company.

See all user-written answers on this topic

Skyrocket your IELTS band score by 1-2 points in under a month with our premium plan!

Check it out

Note: Both the topic and the answer were created by one of our users.

Dear Sir or Madam,

I am writing to express my dissatisfaction with the cleaning service I booked with your company on April 10th. The appointment was scheduled for 10:00 a.m., and I expected a professional and thorough cleaning of my apartment.

Unfortunately, the service did not meet my expectations. Firstly, the cleaning staff arrived nearly an hour late without any prior notice or apology. Secondly, the quality of the cleaning was far below standard. Several areas, including the kitchen and bathroom, were not properly cleaned, and dust was still visible on furniture surfaces. In addition, some of my belongings were moved and not placed back in their original positions.

I find this level of service unacceptable, especially considering the price charged. I would like your company to take immediate action to address this issue. Specifically, I request either a full refund or a complimentary re-cleaning service carried out by a more professional team. Furthermore, I recommend that you improve staff punctuality and service quality to prevent similar situations in the future.

I look forward to your prompt response and a satisfactory resolution to this matter.

Sincerely,

Mina Lee

Word Count: 188

Check Your Answer On This Topic?

Check My Answer

Generate A Band-9 Sample Answer?

Generate A Sample

Overall Band Score

9

(+/- 0.5)

Vocabulary Complexity:
C1 - Intricate
Strive to incorporate even richer and more precise language.

Grammar Mistakes: N/A

Vocabulary Repetition:

service: 5

cleaning: 4

Try using synonyms for the above words

Task Response

9

The letter effectively addresses all aspects of the task, providing clear details about the service booked, the problems encountered, and the desired resolution. The tone is appropriate, and the language is professional. There are no omissions or lapses.

Coherence & Cohesion

9

The letter presents a clear and logical flow of information, making it easy to follow the writer's complaint. Paragraphing is well-managed, contributing to the overall coherence of the letter. The use of cohesive devices is natural and effective.

Lexical Resource

9

The letter demonstrates a wide range of vocabulary used accurately and appropriately. The language is natural and sophisticated, enhancing the professional tone of the complaint.

Grammatical Range & Accuracy

9

The letter exhibits a wide range of grammatical structures with full flexibility and control. Punctuation and grammar are used appropriately throughout, ensuring clarity and precision in the message.

Answers On The Same Topic:

You booked a service with a company, but the service was not delivered as promised, leading to inconvenience and frustration. Write a letter to the company explaining the problem. You should include details about: – The specifics of the service you booked and the date – How the actual service deviated from what was promised – What resolution you are seeking from the company.

Dear, Sir or Madam I am writing for expressing my dissatisfaction of cleaning services that I booked from your company on 3 March. Unfortunately, the service did not meet my expectation. First of all, the staff arrived late without infroming me. Secondly, after services, the kitchen and bathroom still dirty after the service. In additional, […]

Band 5+

You booked a service with a company, but the service was not delivered as promised, leading to inconvenience and frustration. Write a letter to the company explaining the problem. You should include details about: – The specifics of the service you booked and the date – How the actual service deviated from what was promised – What resolution you are seeking from the company.

Dear sir or ma, I am writing to express my displeasure with the service being rendered. I ordered for supplies of various pharmaceuticals products from your company which includes; 10 cartons of Normal saline, 100 giving sets, 200 five mls needles and syringes, 12 whey protein powder, 2 packs blood giving sets. The consumables on […]

Band 5+

You booked a service with a company, but the service was not delivered as promised, leading to inconvenience and frustration. Write a letter to the company explaining the problem. You should include details about: – The specifics of the service you booked and the date – How the actual service deviated from what was promised – What resolution you are seeking from the company.

Dear sir/ma I booked adelivery service with your company few days back.my delivery was meant to arrive yesterday but to my greatest surprise my delivery arrived late. Your company was supposed to deliver the dress I ordered for my sister’s wedding ceremony . My dress didn’t arrive until I left my house for the ceremony […]

Band 4+

You booked a service with a company, but the service was not delivered as promised, leading to inconvenience and frustration. Write a letter to the company explaining the problem. You should include details about: – The specifics of the service you booked and the date – How the actual service deviated from what was promised – What resolution you are seeking from the company.

Dear Mehta Cab Service, I am writing to express my apology for the previous angly mail I sent to you. Actually, I booked a cab of your company on April 24th to attend a marriage at Ludhiana. I made a booking in the early morning. They ensured that they will reach at 11:00 a.m. However, […]

Band 7+

See All

Other Topics:

You recently went to a concert and thought one of the singers was very good. You want to tell him how you feel. Write a letter to the singer. In you letter Say how you feel about his performance Give details of your musical activities Explain how you would like him to help you with your musical activities.

Dear Mr. Smith, I am writing to let you know that I was in your last concert at Mendoza Stadium, and I spended a wonderful moment listened to your voice. Firstly, on March 17th I traveled to Mendoza to be part at the “Music Festival Gold 2026”. I felt completely comfortable with your performance, I […]

Band 6+

A friend of yours is thinking about applying for the same course that you did at university. He/She has asked for your advice about studying this subject." Write a letter to your friend. In your letter • give details of the course you took at the university • explain why you recommend the university • give some advice about how to apply Write at least 150 words. You do NOT need to write any addresses. Begin your letter as follows: Dear ……,

Dear Sam, Hope you’re doing well! Yesterday, I’ve received your letter, and I’m glad to know that you’re going to apply for the Hospitality Management course at MK university, Indore. This course is one of the best course which opens up several job opportunities. You’ll learn about travel and tourism as I know that you […]

Band 6+

You bought a TV a week ago but when you got home you discovered it did not work properly. You called customer service to report the problem but you have not yet received any help. Write a letter to the company and in your letter: introduce yourself explain the problem and state what action you would like from the company

Dear Sir/ Madam, I am writing this letter with disregard to reporting a complaint for my recent purchase of Samsung LED TV (model number-1203456) My name is Anushka Sen and I am a valuable customer of your store from woodbridge-Ontario, since 2003. On Sunday, 21 April 2026, I purchased a Samsung LED TV from you’re […]

Band 5+

You want to improve a local park. Write a letter to your local council suggesting improvements they could make. In your letter: - Describe the park - Explain why you think it needs improvements - Suggest what improvements they could make

Dear sir/madam I am writing this letter to concern about the local park that is nearby my home in livingston north-west of Calgary, to make some development in that for more leisure activities for kids and adults as well. I am hoping if you can provide more swings and basketball or football nets to the […]

Band 4+

Your neighbor consistently plays loud music late at night, disrupting your sleep and ability to work from home. Write a letter to your neighbor politely but firmly addressing the issue. You should include details about: - specific instances of the noise disturbance - how the noise affects your daily life - a suggested solution to resolve the problem amicably.

Good evening miss, my name is Melissa. I hope you are doing well. I am writing to let you know about an issue that has been affecting me recently. Over the past few weeks, I have noticed that loud music is being played late at night, which has been disturbing my sleep. This noise usually […]

Band 8+

You recently bought some train tickets for a journey a week in advance. When you went to the station to catch the train, you were told you could not use the tickets and the staff were very unhelpful to you. Write a letter to the train company. In your letter - describe the problem you had with the tickets - say why were unhappy with the staff - suggest what action the train company should take

Dear Sir or Madam, I am writing to express my dissatisfaction with a recent experience I had at your train station. On 2 December 2025, I booked train tickets a week in advance for a trip from Guelph to Oshawa. However, when I reached at the station to board the train, I was informed by […]

Band 8+

See All